Pop in and visit us!

Ponsonby Central

136 Ponsonby Rd, Shop 4C
Auckland 1011
(Just to the right, inside the Ponsonby Rd
entrance to the complex)

Shop hours
Monday - Saturday: 9am - 5pm
Sunday: 10am - 4pm

Returns Policy

Need to return or exchange your order?

If you have ordered footwear online from us only to find it doesn’t fit or is not suitable, we will exchange the size (subject to availability) or refund the purchase price of your footwear to your credit card once the goods have been returned to us in satisfactory condition. The returned footwear must be unworn, unmarked, in the original box and returned to us within 7 days of receipt along with proof of purchase. You must meet the cost of shipping the goods back to us. We will meet the cost of shipping replacement shoes to you for New Zealand exchanges, but the cost of shipping replacement shoes for international exchanges must be met by the customer.

 

Here is what you need to do when you return an item

  1. To speed up the returns process, we suggest that you notify us by email that you are returning or wish to exchange your order.

  2. Package your product in the original shoe box and return via Courier Post, or a parcel courier of your choice who will deliver to a PO Box address.

  3. Please click here for downloadable returns form. Place the fully completed returns form in the courier bag along with your receipt or proof of purchase.

  4. For your protection, we advise that you return items via courier or registered mail. Please retain your postage receipt for tracking details. Send returns to:

Mr. W & Me
PO Box 90883
Victoria St West
Auckland 1142


Keep a record of your shipment until you have received your replacement or refund.